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Frequently asked questions

Your questions

Choosing a product, finding an earlier purchase or checking delivery: start here.

How do I distinguish cosmetic oil from food-grade oil?

Check the complete product name and purpose on its label. Pure argan oil sold for skincare and roasted culinary argan oil are different products; “argan” alone is not enough.

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Where can I find the ingredients, size and precautions?

Read the relevant product page and the current packaging. The page may not include every detail; ask about the exact product if information is missing.

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Do the same instructions apply to every product?

No. A soap, an essential oil, a skincare product, an infusion and a spice do not share the same purpose. Follow each product’s label; do not infer instructions from an ingredient name alone.

How can I find a product bought in Marrakech?

Enter the name still visible on the bottle or packaging in the product finder. If the result is uncertain, send the wording you can still read on the label to the team; a similar name does not mean it is the same product.

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What are the delivery charges and times?

They depend on the destination and the options actually offered when ordering. Read the shipping information and order summary before confirming.

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My country or address is not listed. Who should I ask?

Write to us with the country and postcode. The team can check whether an option is available for that address; coverage is not assumed.

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How should I prepare a professional enquiry?

List the products, intended use, country, estimated quantities and documents you need. Samples, availability and terms are confirmed for each project.

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